Frequently Asked Questions
Everything you need to know about our luxury cashmere and your shopping experience.
What makes Guest In Residence cashmere special?
We specialize in high-quality, long-fiber cashmere sourced for its durability and softness. Our pieces are designed to be 'future heirlooms,' focusing on timeless construction rather than fast-fashion trends.
How should I care for my cashmere garments?
To maintain the longevity of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang your cashmere to avoid stretching.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines are calculated at checkout based on your location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you offer international shipping?
Yes, Guest In Residence ships to most countries globally. International customers are responsible for any applicable duties and taxes incurred during the customs process.
How do I determine my size?
Our pieces are designed with a variety of fits, from slim to oversized. Please refer to the specific size guide located on each product page for detailed measurements and fit recommendations.